JAGS Plumbing & Mechanical Effective Date: 8/3/2026 This Privacy Policy explains how JAGS Plumbing & Mechanical ("JAGS," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit getjags.com (the "Site"), request an estimate, schedule service, or otherwise communicate with us, including by text message. By using the Site or providing your information to us, you agree to the practices described in this Policy. 1. Information We Collect We may collect the following types of information: Information you provide directly — your name, mailing and service address, phone number, email address, and any details you share when requesting an estimate, scheduling service, or communicating with us by phone, text, email, or web form. Service and payment information — job history, equipment and system details at your property, invoices, and payment information processed through our third-party payment providers. We do not store full credit card or bank account numbers on our own systems. Automatically collected information — when you visit the Site, we may automatically collect standard technical information such as your IP address, browser type, device type, pages visited, and referring website, typically through cookies or similar technologies used for basic site functionality and analytics. 2. How We Use Your Information We use the information we collect to: schedule and perform plumbing and mechanical services; provide estimates, invoices, and receipts; communicate with you about appointments, arrivals, job status, and follow-up service (including by phone, text, and email); respond to inquiries and customer service requests; maintain records required for warranty, licensing, and legal compliance purposes; and improve our Site, services, and customer communications. We do not use your information to make automated decisions that produce legal or similarly significant effects concerning you. 3. Text Messaging (SMS) Communications JAGS offers two-way text messaging as a convenience for scheduling, dispatch, and service-related communication with customers. This section describes how that works. Consent. By providing your mobile phone number to JAGS — whether through the Site, a service call, a written estimate, or verbally — you consent to receive text messages from JAGS at that number related to your service request or job, including appointment confirmations and reminders, technician arrival (on-my-way) notifications, job status updates, invoices and payment links, and requests for feedback or reviews. Consent to receive text messages is not a condition of purchasing any service from JAGS. Message frequency. Message frequency varies based on your service activity with JAGS (for example, active jobs will generate more messages than periods with no scheduled work). Message and data rates. Message and data rates may apply based on your mobile carrier plan. JAGS is not responsible for any charges billed to you by your wireless carrier. Two-way messaging. You may reply to JAGS text messages, and a member of our team (or, where disclosed to you, an automated scheduling assistant) may respond. Text messaging is offered as a convenience and is not a substitute for calling 1-855-JAGS-247 in a plumbing or safety emergency. Opt-out. You may opt out of text messages at any time by replying STOP to any message from JAGS. After you opt out, you will receive one final confirmation message, and we will not send further text messages to that number unless you opt back in. Opting out of text messages does not opt you out of phone calls, email, or mail regarding your service, and may affect our ability to send time-sensitive updates such as arrival notifications. Help. Reply HELP to any message for assistance, or contact us directly at 1-855-JAGS-247 or [email protected]. Carrier liability. Carriers are not liable for delayed or undelivered messages. No sharing for marketing. We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties for their own marketing or promotional purposes. Mobile information is used solely for the purposes described in this section. Supported carriers. Text messaging is supported by major U.S. wireless carriers; not all carriers are guaranteed to support every feature of our messaging program. 4. How We Share Information We do not sell your personal information. We may share your information with: third-party service providers who help us operate our business, such as field service management/scheduling software, payment processors, SMS/communication platforms, and accounting software, each of which is authorized to use your information only as needed to provide services to us; licensed subcontractors or partner contractors when a job requires it, limited to the information necessary to perform the work; government agencies or other parties when required by law, regulation, legal process, or to protect the rights, property, or safety of JAGS, our customers, or others; and a successor entity in the event of a merger, acquisition, or sale of business assets. 5. Data Retention We retain customer and job information for as long as reasonably necessary to provide services, satisfy warranty obligations, maintain business and tax records, and comply with legal, licensing, and insurance requirements. 6. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 7. Your Choices and Rights You may opt out of text messages at any time as described in Section 3. You may also contact us to request access to, correction of, or deletion of personal information we hold about you, subject to our legitimate business, legal, and recordkeeping needs (for example, we may need to retain invoices and job records for warranty and tax purposes even after a deletion request). California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information is collected and the right to request deletion; to exercise these rights, contact us using the information in Section 10. We do not sell personal information as defined under the CCPA. 8. Children's Privacy The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. 9. Changes to This Policy We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision. Material changes affecting how we use previously collected information will be communicated as required by law. 10. Contact Us JAGS Plumbing & Mechanical Brentwood, CA Phone: 1-855-JAGS-247 (855-524-7247) Email: [email protected] Web: getjags.com